TERMS AND CONDITIONS OF BOOKING FOR INCLUSIVE PACKAGES WITH FLIGHTS

Please ensure that you and all members of your party read these terms and conditions, and all information contained in this price leaflet plus the relevant main CTC brochure before you book your holiday.
When making your reservation, the China Travel Company Limited (hereafter referred to as CTC) is acting as sole and exclusive agent for China Revealed Limited (hereafter referred to as CR). Please note that CR only accepts bookings via CTC and not from clients direct. CR hold an Air Travel Organiser's Licensed (ATOL) license number 5594 which is granted by the Civil Aviation Authority (CAA) who require CR to arrange a bond which protects money paid for flights. Your contract is thus with CR, and all correspondence is with CTC acting as their agents.
Once a booking has been made, a confirmation will be sent to you by CTC on behalf of CR within 10 days, confirming that you have entered into a contract with CR. You will be issued with an ATOL receipt for all monies paid. Any money you pay to CTC before a confirmation invoice has been issued is paid as an indication of your intention to enter into a contract with CR, and your money will be immediately protected by their ATOL bond.
After issuing the ticket it may not be possible to alter or cancel the ticket. This is subject to particular ticket and airline restrictions.
After CTC has received full payment from you, CTC will forward your tickets to you, usually not later than 7 days before departure.

OUR COMMITMENT TO YOU

1. BOOKING CONFIRMATION

Once you have confirmed your holiday with us (by completing and forwarding our booking form, paying a deposit, and, if booking our insurance, paying the insurance premium) an invoice will be sent by CTC on behalf of CR directly to the person who is the first named and signatory on the booking form. This invoice acts as an acceptance of your booking under the terms of these booking conditions. Please check your invoice carefully and notify CTC of any discrepancies immediately.

2. YOUR FINANCIAL PROTECTION

All of the air holidays advertised on www.chinatravelcompany.co.uk are ATOL protected by the Civil Aviation Authority as CTC acts as an agent for a licensed tour operator, namely CR (ATOL number 5594). ATOL protection extends primarily to customers who book and pay in the United Kingdom.

Please note that the ground packages advertised on www.russiantravel.co.uk are not covered by CR's ATOL Licence, but protected by the Travel Trade Association, of which CTC is a member (Number R8023).

3. BROCHURES AND PRICELIST INFORMATION

All information and prices in this leaflet are correct at the time of publication in July 2004. CTC reserves the right to change any element of the brochure or price list information before you book, and amended information will then form part of your contract with CR. If any part of these terms and conditions is found to be unfair or unreasonable, the remaining terms will still be valid. It is possible that when you book your holiday the actual price may have gone up or down. The price of your chosen arrangements will be confirmed by CTC before you make your booking.
The price of your holiday arrangements was calculated using the exchange rate of Sterling £1 - US Dollars $1.44
After the price of your holiday arrangements have been confirmed these will be subject to surcharge for increases in transportation costs such as fuel. Government action, such as the imposition or increase in tax or VAT may also result in a surcharge being levied. Even in these cases CR will absorb an amount up to 2% of the price of your holiday arrangements, excluding insurance premiums and any amendment charges. Only if the increased costs exceed this 2% will CR levy a surcharge, and in this instance they also reserve the right to impose an administration charge not exceeding £1.00 per person. If the surcharge you have to pay is more than 10% of the original price of your holiday arrangements (excluding insurance and any amendment charges), you may cancel your holiday arrangements and receive a full refund of all monies paid to CTC in respect of your contract with CR, excluding any premium paid to CTC for travel insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

4. IF WE CHANGE OR CANCEL YOUR ARRANGEMENTS

a) Your ground arrangements take considerable time to organise and are planned many months in advance. While we always endeavour to avoid making changes to or cancelling your confirmed arrangements we reserve the right to do so at any time.
b) Most changes will be minor, and whilst CTC will advise you of any such changes at the earliest opportunity, neither CR nor CTC will have any other liability towards you.
c) Occasionally we may have to make a significant change. Significant changes include a change of accommodation to that of a lower classification, a change of region, a change of UK airport (other than between Gatwick and Heathrow) or a change of flight time by more than 12 hours.
d) If we do have to make a significant change or cancellation, we will inform you as soon as is reasonably possible.
e) If there is time before your departure we will offer you the following choices in respect of a significant change:
i) Accepting the change of arrangements as notified to you, OR
ii) Purchasing alternative holiday arrangements from us if available (with you paying or receiving a refund in respect of any price difference) OR
iii) Cancelling your holiday arrangements altogether, in which case you receive a full refund of any monies paid to us.
f) If we have to make a significant change or cancellation 8 weeks or less before departure we will pay you compensation as detailed below, unless we are forced to make a change or to cancel your arrangements as a result of Force Majeure (see below), or, if we cancel your arrangements as a result of your failure to make payment on time.

No of days notification before departure	More than 56 days	29 - 56 days	8 - 28 days	0 - 7 days
Compensation per paying person	Nil	£10	£20	£40

5. FORCE MAJEURE

Where we use the term in these conditions, 'Force Majeure' means any unusual and unforeseen circumstances beyond our control, and any consequences of this. It includes, for example events such as war or threat of war, civil strife, riots, terrorist activity, natural or nuclear disasters, industrial disputes, fire, technical problems with transport, closure or congestion of ports and airports, adverse weather conditions and other similar events beyond our control.

6. TRAVEL SCHEDULES AND DELAYS

All travel arrangements are made by CR with scheduled airlines who provide CR with information regarding their departure times. Airlines themselves are subject to air traffic control, weather conditions, the requirements of constant maintenance, safety measures and the ability of passengers to check in on time. We do not have any liability to you for any such delay, and arrangements for your comfort during a long delay will normally be the responsibility of the airline in question.

7. OUR LIABILITY TO YOU

a) We will do our best to ensure that your holiday arrangements are satisfactory. Accordingly, except in cases of death, bodily injury or illness (which are covered by section 7 b), we accept responsibility if the services we have contracted to provide prove deficient or fail to come up to a reasonable standard, and we accept responsibility for the acts and/or omissions of our employees and agents and our subcontractors and suppliers, including hotels. However, our legal liability to you and your party is excluded or limited in certain circumstances in accordance with these terms and conditions.
b) We accept responsibility for the negligent acts and/or omissions of our own employees and agents, and of our subcontractors or suppliers and their employees and agents (whilst acting in the scope of or in the course of their employment) in respect of claims arising as a result of the death of or the bodily injury or illness of the signatory of the booking form and/or other members of the party named on the form. Again, our legal liability is excluded or limited in some circumstances by the provisions within these terms and conditions. c) The legal obligations and liabilities of carriers and hotelkeepers (even in cases of death or injury) are limited by international agreements and conventions. Our liability to you will be limited to the same extent so that our liability is no greater than that of the carrier or of hotelkeeper concerned. d) All airlines carriers have their own conditions of carriage, defining their obligations and limiting their liabilities and these will apply to you and your party. Again our liability to you will be limited to the same extent. Please note that passengers who appear to be under the influence of drink or drugs may be refused entry by transport carriers.
e) We will not be liable to you or your party for any deficiency in the services provided to you under our contract, or in the standard of service which is due to your fault or the fault of any member of your party, or which is caused by a third party not contracted by us to provide services, or which is unforeseeable and unavoidable, or is caused by Force Majeure.

8. ASSISTANCE BY US (WITH ACRANGEMENTS NOT BOOKED WITH US)

If you or any of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your ground package arrangements, or an excursion not arranged through us, we will at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs or benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member(s) of your party to a maximum cost to ourselves of £5000 per booking form.

9. COMPLAINTS PROCEDURE

We will always endeavour to amicably resolve any complaints you may have. However disputes relating to this contract, which cannot be amicably resolved, may be referred to Arbitration under a special scheme set up especially for the travel industry and administered independently by The Chartered Institute of Arbitrators. The scheme provides a simple and inexpensive method of Arbitration on documents alone for any amount greater than £1500 per person or £7500 per booking form. The scheme does not apply to claims that relate to physical injury or illness. If you choose to proceed to arbitration under this scheme, you must make a written application within 9 months after your scheduled date of return. Details of the scheme are available on request.

YOUR COMMITMENT TO US

10. YOUR HOLIDAY CONTRACT

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms and conditions of China Revealed Ltd. A contract will exist with CR as soon as the confirmation invoices are issued by CR, via CTC who act as sole agents for CR, for any holiday package arrangements. The contract with CR is made on the terms of this pricelist and the relevant CTC brochure and is governed by English Law.

11. HOLIDAY INSURANCE

Travel insurance is important from the moment you book your holiday, providing cover in case you are forced to cancel your arrangements with us. You must therefore either take out for the whole party our recommended insurance (see CTC main brochure) or provide details of a policy providing at least the same level of cover before we accept your booking. The insurance premium is payable with the deposit at the time of booking.

12. PAYMENT OF YOUR HOLIDAY

When you confirm your holiday you must pay a deposit of £100 per person. All payments are payable to China Travel Company Limited. Monies in respect of holiday arrangements will be forwarded by CTC to CR on your behalf. No deposit is payable for infants under 2 years of age on the date of return travel. In addition, a premium for travel insurance will also be due unless you delete the 'YES' box on our booking form and provide details of the alternative insurance being arranged. This remains your only commitment until 8 weeks before departure, when you must pay the balance of the cost for your travel arrangements to CTC. If you do not pay your balance(s) to CTC on time, we reserve the right to cancel your booking in which case you could be liable for a cancellation charge in accordance with the terms listed below and any special terms and conditions of the scheduled airline (notified prior to booking). Bookings made within 8 weeks of departure must be paid in full at the time of booking.

13. IF YOU CHANGE A CONFIRMED BOOKING

If after our confirmation invoice has been issued, you wish to change your arrangements in any way (for example: the commencement date or accommodation), we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made to CTC in writing from the person who signed the booking form. We charge an amendment fee of £5 per person every time a change is made and any further costs incurred in making the change will be reflected in an amended confirmation invoice. You should be aware that such costs might increase the closer to the departure date that the changes are made.

14. IF YOU CANCEL YOUR HOLIDAY

Should you or a member of your party wish to cancel your booking once it has been confirmed by us, written instruction from the person who signed the booking form must be immediately sent to CTC's office address. The amount payable in cancellation fees by the signatory on the booking form depends on when we receive your written instruction. Since we incur costs, charges will be levied as set out below for person(s) cancelling their holiday. A revised invoice will show cancellation charges as applicable. Insurance premiums and amendment charges are not refundable and are not included in the percentage calculation of cancellation charges.

15. YOUR RESPONSIBILITIES

a) You must ensure that you and the other persons named on the booking form have valid passports and visas where appropriate and comply with all travel regulations. Long delays in obtaining passports can occur and you are recommended to apply for or renew passports well in advance of your departure.
b) You must check what health requirements should be fulfilled for yourself and the members of your party for the selected destination(s), and take your medical practitioner's advice if in any doubt.
c) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you if your behaviour is in our opinion, or the opinion of transport official, hotelier or other person in authority disruptive, dangerous or annoying to other people or to property.

16. COMPLAINTS

If you have a valid complaint whilst on holiday you must tell our representative or local agent immediately. He or she is there to help you and will try to settle any difficulties to your satisfaction there and then to help you get the most out of your holiday. In addition, it is strongly recommended that you communicate any complaint to the supplier of the service in question. If, after your return home, you are still not satisfied, you may pursue your complaint by writing to our CTC's UK office with all necessary details within 28 days of the completion of your holiday. Failure to comply with this time limit may affect your rights under this agreement.

ESSENTIAL NOTES AND USEFUL INFORMATION

CTC reservations staff will be pleased to give you advice and help on any aspect of your travel arrangements. Telephone bookings are treated as provisional and held for 48 hours pending receipt of a signed booking form and the appropriate payment. Please note that insurance and payment for standard visa service will automatically be added to your invoice unless you indicate otherwise on the booking form. So that we may assist you swiftly in an emergency, you should advise the details of your insurance policy if it is NOT to be arranged as part of our recommend insurance.

YOUR INCLUSIVE HOLIDAY PACKAGE PRICE INCLUDES

• Flights
• Accommodation
• Transfers to and from the overseas airport where these are itemised in the package. (Combination holidays also include additional transfers required to complete the itinerary where stated)
• Meals as shown on the pricelist
• Services of our representative in China
• Excursions and sightseeing trips where these are itemised on the price list

NOT INCLUDED IN THE HOLIDAY PACKAGE PRICE

• Holiday insurance
• Visa service for UK citizens
• Excursions and sightseeing trips which are not shown as included
• Hotels may make a charge for amenities such as cots, meals for children, sauna, beauty salon, or sports facilities, and these should be paid for locally. Any charges for damage to or loss of equipment should be paid locally
• Local accommodation taxes (payable locally - approximately £2 where applicable)

HEALTH & SAFETY

All the hotels in this brochure are carefully selected, and we ensure that they offer acceptable standards of quality and safety. All comply with local fire and safety laws and regulations. Few countries, however are as stringent as the UK in setting general standards for safety, hygiene and fire precautions, and the local authorities in China and the other countries listed in our brochure may not have adequate resources to monitor and enforce standards. We suggest that you familiarise yourself with the layout of hotel buildings or ships and the means of escape in the event of an emergency. We also recommend that you check the depth and means of exit before using a swimming pool.

In many countries, the standards of hygiene and the quality of service may differ from those in the UK. You should take care with your choice of food and drink as dietary changes can give rise to stomach upsets. A free leaflet is available from the Department of Heath by telephoning the Health Advice Line on 0800 555777, or from your General Practitioner.

Poverty in some areas can be more prevalent than others. It is, thus, prudent for visitors to avoid a great show of wealth. In general your common sense should prevail, but avoid walking around cities at night.

If you have any heath or safety concerns, please notify the hotel/ship management and your CTC representative immediately. We want you to have an enjoyable and safe holiday.

VACCINATIONS AND HEALTH

There are currently no mandatory health requirements for UK citizens visiting countries featured, and travelling from the UK; citizens of other countries or those recently returned from infected areas are advised to check with the relevant authorities. Protection against Malaria, Hepatitis A, Typhoid, Tetanus and Polio are all recommended for travel to China. Please seek medical advice at least six weeks before travel. Airlines require that women in the later stages of pregnancy should produce medical evidence of their fitness to travel; details on request. It is very important for all travellers to have adequate holiday insurance which provides comprehensive medical cover including repatriation in case of serious illness. Neither CTC nor your TA can be held responsible for the failure of clients to comply with any health requirements or recommendations.

PASSPORTS AND VISAS

A full ten-year passport is required for all travellers. However if infants and children are on their parent's passport (where it is still valid), they may still travel on this passport providing the parent is also travelling. If your passport shows that you are a British Subject rather than a British Citizen, or if you are a citizen of a country other than Great Britain you are advised to check with the relevant embassy/consulate since entry conditions may vary.

For all visas your passport should be valid for at least 6 months beyond your return holiday date.

Full British Passport holders require visas for entry to China and Mongolia, which must be obtained in the UK before travel. China visas require one full empty page for the visa stamp. Where your TA is requested to obtain visas on your behalf a visa service charge will be made. Visas take about three weeks to process. Two months advance booking is recommended in order to process more than one visa. It may be possible to arrange visas in less time, however this service is more expensive. Please enquire for further details. If you require a visa and your visa application is refused or delayed for any reason by the authorities thus delaying or preventing your departure, neither CTC or the TA will be liable for any costs incurred, or for any changes to the arrangements or loss due to cancellation.

It is recommended that you carry photocopies of your passport and visas which are kept separately to the originals.

CTC are offering a free visa offer, the standard service taking approximately 4 weeks. All travellers must have a full 10 year passport which is valid for six months after their return to the UK. There is an additional cost of £33,00 per person which will be added to the cost of the travel arrangements if passengers hold a non-UK national passport, subject to change depending on the nationality. If a fast service time is required, additional costs will be added to the final cost of your travel arrangements. The free visa offer only applies to a holiday which is booked at least 4 weeks prior to the departure and included both flights to and from the UK and accommodation booked for the whole period of time.

CURRENCY

The official currency in China is the Renminbi (RMB or CNY) or in Chinese "Ren-min-bi". The basic unit is the Yuan (also known as "kuai"), which equals 10 Jiao (or "mao"), which is then divided into 10 fen. Paper currency comes in 1,2,5,10,50 and 100 Yuan notes. Paper Jiao come in denominations of 1, 2, and 5. There are also 1 and 2 fen notes, but these are rarely used as their purchasing power is exactly zero. As for coins, there are 1 Yuan,1 and 5 Jiao, and 1,2, and 5 fen (the fen are basically useless).

SPECIAL NEEDS

Although the holidays we feature are not specifically designed to cater for persons with special needs, we are pleased to offer advice for any client with special needs on request. Certain accommodation may be more or less suitable or convenient than others. Similarly the level of specialist service may vary at different airports and with different airlines. Please note that in order to comply with airline regulations your flight provider will require that detailed information with regard to any special needs, assistance and facilities is made available when your flight booking is made. Some airlines place restrictions on the number of passengers with special needs they can carry. In some cases confirmation of special services, if available, may not be given until shortly before travel. We therefore suggest that all component parts of your holiday are discussed with us in advance of booking so that we can advise accordingly and pass information on your behalf.

CLIMATE

Average temperature details for various destinations in China are shown below. Obviously, it is a huge country and so climate can vary greatly from place to place. I general, it is most pleasant in the spring and autumn. Bearing in mind changing weather patterns throughout the world, this information should be for guidance only and we cannot accept any responsibility for weather conditions at the time of your visit.

CITY

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Beijing

-4

-2

+5

+14

+20

+25

+28

+27

+20

+13

+4

-2

Chongqing

+7

+9

+14

+18

+22

+25

+28

+28

+23

+18

+14

+9

Guangzhou

+13

+14

+18

+22

+26

+27

+29

+28

+27

+24

+19

+15

Guilin

+8

+9

+13

+19

+23

+26

+28

+28

+26

+21

+15

+10

Hong Kong

+16

+16

+18

+22

+26

+28

+29

+28

+27

+25

+21

+18

Kunming

+8

+10

+13

+17

+19

+19

+19

+19

+17

+14

+11

+8

Lhasa

-2

+1

+5

+8

+12

+16

+15

+14

+13

+8

+2

-2

Shanghai

+5

+8

+13

+19

+23

+27

+28

+24

+19

+13

+7

+4

Urumqui

-14

-12

-2

+10

+17

+22

+24

+23

+17

+8

-3

-11

Xian

-1

+3

+8

+15

+20

+25

+27

+25

+19

+13

+6

+1

BAGGAGE

Please see the terms and conditions of the individual airline for baggage allowance and restrictions (details on request).

TRAVEL DOCUMENTS

These will normally be forwarded to you at least 10 days before departure.

FURTHER ESSENTIAL INFORMATION.

For impotant information concerning: transfer and train information, city information and development, accommodation and facilities, room allocation and check in & out, meals and service, single travellers and under occupancy please contact the CTC for more information.

SPECIAL REQUESTS

We must be informed of any special requests at the time of booking and the details confirmed in writing in the relevant box on the booking form. Your request will be passed on to the relevant supplier and we will do our best to meet your requirements but no guarantee can be given unless this is specifically agreed by us in writing at the time of booking.

CHILDREN AND INFANTS

Child discounts in respect of accommodation are limited. Where available, and for the purposes of prices, children are those minors who are over 2 years and under 12 years, and infants are minors who are under the age of 2 (on the date of return travel). Please note: we cannot accept bookings for unaccompanied children under the age of 16.
Any child accommodation discounts if available are subject to the following conditions:

• A deposit of £100 per person must be paid by all members in your party at the time of booking
• Children and infants must be within the age range on the date of their return travel. Their ages and date of birth must be stated at the time of booking and detailed on the booking form. Any changes made later will be subject to an amendment charge.
• All children must share a room with two accompanying full paying adults in order to qualify for a child discount (and subject to the availability of a three or four-bedded room).

INFANTS

No holiday deposit is required for an infant not occupying a seat and/or standard bed, but there is an administration charge payable which will be added to your confirmation invoice. Details on request.
Cots (if available) must be requested and confirmed at the time of booking. There may be a local charge for this, and it is recommended that you provide your own cot linen. Experience has proved, that for peace of mind, it is better to carry a compact 'travel cot' from the UK

IMPORTANT - Should you fail to correctly declare the date of birth of infants or children, and/or falsely claim reductions for children, the whole party may be refused permission to continue with the holiday arrangements unless the proper holiday cost plus the appropriate amendment fee is paid. We cannot accept responsibility for any loss, delay or alternative travel arrangements made for the party as a result.

Insurance

The China Travel Company recommends the travel insurance scheme arranged by the Travel Trust Association Ltd. For more information please refer to the CTC brochure, or contact our reservations staff for more details.



China Travel Company Ltd. Registered in England No. 3930903. Registered Office: Premier House, 11 Marlborough Place, East Sussex, Brighton, BN1 1UB.